Refund policy
This policy covers one-time personal Pro and Brand purchases on Deco My Tree. Plans do not renew automatically.
Refund requests
For a change of mind, submit your request within 7 days of payment. We review the order and circumstances; approval is not automatic.
Payment or access problems
Contact us if you were charged twice or paid features were not delivered. We will investigate and arrange a correction or refund where appropriate, including outside the 7-day window.
Free Pro
Pro earned through tasks is free and has no cash value. It cannot be exchanged for money or refunded.
How to apply
Use Feedback in the menu or the email below. Include your sign-in method, account identifier, order reference, purchase date, plan and reason. Never send passwords or full card details.
Review and payment
We aim to respond within 5 business days. Approved refunds go to the original payment method; arrival depends on the payment provider. Paid benefits from the refunded order are withdrawn.
Statutory rights and updates
This policy does not limit mandatory consumer rights, including applicable withdrawal or defective-service rights. Legal deadlines take priority. Later changes do not reduce rights attached to earlier purchases.
Contact us
For help with a purchase or refund, email support@decomytree.net.